Returns and Exchanges Policy

We understand that sometimes an item may not meet your expectations, and we're here to assist you. Please review our policy below:

• You're welcome to return an item if it's not quite right for you. However, please note that return shipping costs are not covered by us. 

• In the rare event that you've received a faulty or damaged item, please reach out to our customer service team, and we'll strive to resolve the issue promptly.

• Upon receiving your order, you have 14 days to return it. All returns must be in excellent condition, unworn, cleaned, and in their original packaging including all accessories. Kindly utilize the box provided by Roygregory for returning your eyewear.

• We do not offer exchanges with the exception when you have purchased Platinum & Gold Label package lenses please see below for further details. 

When returning your item, ensure to include a note inside the box with your full name, order number, contact information, address, and clear instructions on how you wish us to handle your return; failure to do so may delay the processing of your return.

Roygregory Returns Address: 

Roygregory Returns Dept. 

9 Antares Cres

Giralang ACT 2617  Australia

For other regions, we advise using your local postal tracked service with appropriate insurance cover. 

Roygregory cannot be held accountable in the event of a shipment going missing or being damaged in transit back to us. We strongly recommend using a tracked service that includes insurance coverage.

Bulk Orders:

Orders of more than three Scooter are classed as a bulk order. If you wish to return three or more Scooter there is a £10 restocking fee per frame deducted from your refund.

We always strive to action your refund as soon as possible and in any event within 14 business days of your return being received, logged onto our system and confirmation sent to you.